Before signing a lease
A client can search an address, landlord, or management company name for prior reports before renting there.
For legal-aid organizations
Partner Referral Toolkit
Resources for caseworkers and legal-aid staff to introduce clients to RentalFacts.online — a free way to search rental history and document housing problems.
Why refer a client
RentalFacts.online is free for renters
Searching the database and submitting a Basic report cost nothing. Clients don't need an account to search — only to submit or manage a listing.
While documenting a problem
A client can create a structured, dated record of a housing issue — with photos, video, or documents — that stands independent of this office's own case file.
Alongside your own services
RentalFacts doesn't replace legal advice or your organization's services — it's a public record clients can point to, and a place other renters can find your organization through the assistance directory.
What to tell a client
Three steps
Search first
Look up the property or landlord at rentalfacts.online/search-properties/ before signing a lease.
Document the issue
Use rentalfacts.online/report-a-rental/ to create a free account and submit a report with photos or documents.
Keep working with your office
RentalFacts is a public record, not a substitute for the legal help or advocacy your organization already provides.
Get listed
Is your organization already in the directory?
RentalFacts maintains a state-by-state directory of tenant assistance organizations. If your organization's listing needs updating, or isn't listed yet, contact us to have it added or corrected.