Legal

Content Removal Requests

Effective date: October 1, 2026. This page is part of our Terms of Service.

RentalFacts.online publishes listings and reports submitted by tenants about rental housing, along with guides and case studies written by our administrators. If you believe something on the site should be reviewed or taken down, this page explains how to tell us and what happens next.

1. What you can ask us to review

  • Intimate images shared without consent. A real or digitally altered intimate image of you posted without your consent. These requests follow the faster process in Section 4.
  • Copyright. Content that copies your photo, video, document, or writing without permission (Section 3).
  • Private information. Content that exposes personal information that does not belong on a public page, as described in Section 6 of the Terms. Examples are a government ID or financial account number, a personal phone number, email, or home address, or identifying details of a minor.
  • Terms violations. Content that harasses or impersonates someone, that you can show is knowingly false, or that otherwise breaks our Terms of Service (Section 17, “Prohibited uses”).
  • Legal orders. A court order or other legal process directed at content on the site.

If you are a landlord, property manager, or their authorized representative and you dispute the accuracy of a listing about your property, use the listing dispute process in Section 13 of the Terms, not this page. Disagreeing with an opinion or with someone’s account of their experience is not, on its own, a reason for removal. We will look at any specific factual error you identify and can support.

2. How to send a request

Email legal@rentalfacts.online with the subject line Content Removal Request. Include:

  1. The exact address (URL) of each page or file you are asking about. We cannot act on a general description.
  2. Your name and contact information, so we can reach you with questions.
  3. What the problem is, which of the categories above applies, and any supporting documents.

We will reply with a request number. Please use it in any follow-up.

Send copyright notices to our designated agent under the Digital Millennium Copyright Act:

Copyright Agent
EVA & JJJ, Inc. (RentalFacts.online)
732 S. 6th Street, #5918
Las Vegas, NV 89101
Phone: (844) 787-7799
Email: legal@rentalfacts.online (subject line: “Content Removal Request – Copyright”)

Your notice must include:

  • your physical or electronic signature, as the copyright owner or a person authorized to act for the owner;
  • a description of the copyrighted work you say was copied, and where the original can be seen;
  • the exact URL of the material you say is infringing;
  • your name, mailing address, telephone number, and email address;
  • a statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law; and
  • a statement that the information in your notice is accurate and, under penalty of perjury, that you are the copyright owner or authorized to act for the owner.

Before sending a notice, please consider whether the use may be a fair use, such as commentary, criticism, or evidence of a tenant’s experience. We may forward your notice, including your name and contact information, to the person who posted the material.

4. Intimate images shared without consent (TAKE IT DOWN Act)

If you are shown in an intimate image or video on RentalFacts.online that was posted without your consent, including one created or altered with AI or other software, email legal@rentalfacts.online with the subject line Intimate Image Removal Request. Someone authorized to act for you may also send the request. Include:

  • your physical or electronic signature (typing your full name is enough);
  • the URL of each page or image, or other information that lets us find it;
  • a brief statement that you have a good-faith belief the image was published without your consent, with any information that supports it; and
  • how we can contact you.

Within 48 hours after we receive a valid request, we will remove the image and make reasonable efforts to find and remove any known identical copies on the site. We will send you a request number. These images are removed, not just hidden from public view, except where the law requires us to preserve them.

If the image shows someone under 18, also report it to the National Center for Missing & Exploited Children at report.cybertip.org. We report such material as federal law requires. NCMEC’s Take It Down service can also help remove images of minors from other participating sites.

5. What happens next

We review each request. We may:

  • take the content down from public view;
  • redact or blur part of it;
  • ask you, or the person who posted it, for more information; or
  • take no action if we do not find a problem.

We may tell the person who posted the content about your request, including your name and message, when that is needed to resolve it. We never give that person’s identity to you except as our Privacy Policy describes.

Consistent with Section 10 of the Terms, taking content down means removing it from public view. We keep the underlying record for our own files. The exceptions are intimate images removed under Section 4 and other material the law requires us to destroy, or that a court orders us to handle differently.

6. If your content was removed for copyright (counter-notice)

If you posted content that was removed because of a copyright notice, and you believe it was removed by mistake or misidentification, send a counter-notice to our designated agent in Section 3. Include:

  • your physical or electronic signature;
  • the URL of the content and where it appeared before it was removed;
  • a statement, under penalty of perjury, that you have a good-faith belief the content was removed or disabled as a result of mistake or misidentification;
  • your name, physical address, and telephone number;
  • a statement that you consent to the jurisdiction of the federal district court for the judicial district where your address is located, or, if your address is outside the United States, any judicial district in which RentalFacts.online may be found; and
  • a statement that you will accept service of process from the person who sent the original notice, or that person’s agent.

Before you send a counter-notice: federal law requires us to forward it to the person who made the original claim. That includes your name, address, and phone number. That person may be the landlord or property manager you wrote about, and your counter-notice will reveal your identity to them. You may want to talk to an attorney or a legal aid organization first. Our Tenant Help page lists organizations that may be able to help.

After we receive a valid counter-notice, we will forward it to the person who made the original claim. We will restore the content no sooner than 10 and no later than 14 business days after we receive it, unless that person first tells us they have filed a court action seeking to keep the content down.

7. Repeat and abusive requests

We will close, in appropriate circumstances, the accounts of users who repeatedly post infringing content (Terms, Section 11). Knowingly making a false or misleading statement in a copyright notice or counter-notice can make you liable for damages under 17 U.S.C. § 512(f). Other false requests can also carry legal consequences. We may disregard requests that are clearly abusive or that appear intended to suppress accurate, lawful information.

8. Questions

General questions about this page can be sent to legal@rentalfacts.online. RentalFacts.online is not a law firm, and this page is not legal advice.